Billing Services Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
As a Billing Services Manager, you will be leading our Billing Services team and ensure our customers receive accurate, transparent and timely billing across our portfolio.
In this role, you will play a vital part in supporting our energy strategy and helping us move closer to our ambition of becoming net zero carbon. You will oversee the full billing lifecycle, from customer onboarding and meter data integrity to invoicing, collections and financial reconciliation, while ensuring our energy systems remain robust, compliant and fit for purpose.
You will manage and develop the Billing Services team, champion process improvements to provide accurate reporting, resolve data exceptions and maintain the integrity of our energy platforms. This is a hands‑on leadership role where accuracy, collaboration and a passion for operational excellence are key.
What you’ll bring:
• Experience working within a property or utilities environment
• Strong numeracy skills with excellent attention to detail
• Ability to analyse energy and utilities data and recharge tenants accurately
• Proficiency in Microsoft Office, particularly Excel
• Strong relationship‑building skills with internal teams and external suppliers
• Ability to learn new systems confidently (TEAM Sigma or Qube desirable)
• Experience or understanding of Direct Debit processes
• Confidence in managing and motivating a team, with a focus on development and performance
• Ability to identify and implement process improvements
• Highly organised, able to work to strict deadlines and manage competing priorities
This role requires you to be in the office 4 days a week.
The Company
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.
If all of this sounds up your street, apply now to join the Workspace community today.
The Benefits
Bonus
Birthday Day Off
Further Studies
Sharesave
Private Medical
Pension
Season Ticket Loan
Cycle to Work
Wellbeing
Events
Voluntary Days
Long Service Awards
Documents
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