Centre Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an exciting opportunity for a driven, commercially focused Centre Manager who thrives on leading teams, building strong customer relationships, and delivering outstanding business performance.
As a Centre Manager, you will take full ownership of your centres, creating an exceptional experience for customers while driving occupancy, revenue, and profitability. You will be the leader, strategist, and ambassador for your locations, bringing energy, innovation, and a strong sense of community.
Some of your responsibilities will include:
- Leading the day-to-day operations of your centres, ensuring high standards of presentation, service, and product quality
- Delivering an exceptional customer experience, acting as a visible and approachable presence within the centres
- Driving commercial performance, including occupancy, rental income, ancillary revenue, and overall profitability
- Building strong relationships with customers, delivering proactive account management to support retention and growth
- Managing customer queries and escalations quickly and effectively, ensuring total satisfaction
- Collaborating with Revenue, Marketing, and Facilities teams to maximise opportunities and maintain operational excellence
- Identifying and implementing improvements, innovations, and value-enhancing initiatives across centres
- Creating a vibrant community by hosting networking events and encouraging inter-customer collaboration
- Overseeing budgets, P&Ls, and expenditure, ensuring financial targets are met and costs are controlled
- Ensuring full compliance with Health & Safety and statutory requirements
- Championing sustainability and ESG initiatives, supporting Workspace’s Net Zero Carbon goals
Inspire your team
You will lead, motivate, and develop your team to deliver their best every day. We’re looking for a leader who builds a positive, high-performing, ‘one-team’ culture, where communication is open, and innovation is encouraged.
You’ll also need to have:
- Experience in a customer-facing, operational management role
- Strong leadership skills with experience managing and developing teams
- A record of delivering commercial results and achieving targets
- Experience managing budgets and financial performance (P&L)
- Excellent customer care and relationship management skills
- Strong IT skills, including Microsoft Office and internal systems
- Outstanding communication skills, both verbal and written
- The ability to work proactively, autonomously, and under pressure
This role requires you to be on site 5 days a week
The Company
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.
If all of this sounds up your street, apply now to join the Workspace community today.
The Benefits
Bonus
Birthday Day Off
Further Studies
Sharesave
Private Medical
Pension
Season Ticket Loan
Cycle to Work
Wellbeing
Events
Voluntary Days
Long Service Awards
Documents
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