Centre Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Workspace is home to London’s brightest businesses, and our dedicated and friendly Centre staff are at the heart of our customer community.
We’re looking for a Centre Manager to manage The Centro Buildings (213,000 sq ft).
Being the first point of contact for visitors and customers by maintaining a public presence, you will provide first-class customer service to all customers and visitors to the centre. You will ensure all day-to-day customer needs and complaints are handled quickly, and efficiently and to ensure total customer satisfaction so you will need to be excellent at building relationships, thinking on your feet and solving problems independently.
With strong communication skills, you will spend time talking to our customers and understanding their businesses and needs. This is a busy, varied, and engaging role where one day is rarely the same as the next. You will also work with our central marketing team to put on regular events and customer engagement activities.
You'll need great social and administrative skills and the ability to run a building as if it were your own. You will be managing and leading a small team and be responsible for service charge budgets, customer service, finding innovative ways to reach our Net Zero Carbon Goal by 2030, and handling general property queries.
With management experience within an operational role, the successful candidate will:
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Have proven experience in customer care and people skills
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Have experience of working in a strong customer facing environment Have knowledge of preparing, managing, and reviewing budgets
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Have the ability to engage and build relationships. with new and existing customers Have the ability to meet and succeed set targets
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Have knowledge of Health & Safety processes
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Be able to manage and motivate a team
The Company
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.
If all of this sounds up your street, apply now to join the Workspace community today.
The Benefits
Bonus
Birthday Day Off
Further Studies
Sharesave
Private Medical
Pension
Season Ticket Loan
Cycle to Work
Wellbeing
Events
Voluntary Days
Long Service Awards
Documents
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