Assistant Centre Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
As an Assistant Centre Manager, you will support the day-to-day running of our centres, working closely with the Centre Manager to deliver an excellent customer experience and maintain high operational standards. You'll be the first point of contact for customers, building strong relationships, supporting viewings, handling enquiries, and helping to create a welcoming and engaged business community through events and customer engagement activities.
You'll also play a key role in the commercial and operational success of the centre, supporting occupancy and revenue targets, coordinating customer move-ins and move-outs, assisting with Health & Safety compliance, and working alongside Facilities Management to ensure the centre is well maintained. This is an excellent opportunity for someone looking to develop their commercial, operational, and leadership skills, with the chance to deputise for the Centre Manager and take on increasing responsibility over time.
What We're Looking For
Essential Skills & Experience
- Strong customer-facing experience with excellent relationship-building skills.
- Proven experience delivering outstanding customer service and building long-term customer relationships.
- Excellent verbal and written communication skills.
- Strong IT literacy, including Microsoft Office and the ability to learn new systems quickly.
- Highly organised with the ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently, take initiative, and make decisions with confidence.
- Comfortable working collaboratively as part of a wider team.
- Professional, personable, and customer-focused approach.
- Experience working within a customer-facing environment.
- Good standard of general education, such as GCSEs.
- Ability to remain calm under pressure and manage competing demands effectively.
Desirable Skills & Experience
- Experience supporting sales activity and working towards occupancy, revenue, or customer service targets.
- Knowledge of working within budgets and understanding commercial performance.
- Experience conducting customer viewings or promoting products and services.
- Experience hosting customer events, networking events, or community engagement activities.
- Knowledge of Health & Safety processes and compliance requirements.
- Ability to identify opportunities for cost savings and operational efficiencies.
- Knowledge of sustainability initiatives and environmental best practice.
- Experience using social media platforms to promote customer engagement and events.
- Previous marketing or sales experience.
- Familiarity with property, serviced office, flexible workspace, or telecoms industry environments.
Personal Attributes
- Proactive, self-motivated, and commercially aware.
- Confident, professional, and comfortable taking ownership.
- A collaborative team player with a positive attitude.
- Strong relationship-building skills with the ability to engage customers and stakeholders.
- Adaptable and resilient, with the ability to work under pressure.
- Highly organised with strong attention to detail.
- Eager to learn, develop, and progress within Workspace.
This role requires you to be on site 5 days per week.
You must be authorised to work in the UK to be considered for this position.
The Company
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.
If all of this sounds up your street, apply now to join the Workspace community today.
The Benefits
Bonus
Birthday Day Off
Further Studies
Sharesave
Private Medical
Pension
Season Ticket Loan
Cycle to Work
Wellbeing
Events
Voluntary Days
Long Service Awards
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