Billings Administrator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Our Finance team plays a vital role in ensuring our customers receive accurate billing and an excellent service experience throughout their journey with us. Working closely with the Credit Manager and wider Billings team, you'll help deliver an efficient and customer-focused billing function, supporting business-critical deadlines and ensuring the accurate processing of invoices, payments and account reconciliations.
You'll be responsible for raising invoices and credit notes, processing customer refunds, reconciling accounts, managing customer account closures and responding to billing queries from customers and internal stakeholders. You'll also play an important role in maintaining accurate records and supporting process improvements that enhance the customer experience.
With strong attention to detail, excellent organisation skills and a proactive approach, you'll ensure billing processes run smoothly while delivering a high standard of service to both customers and colleagues. You'll thrive in a fast-paced environment, balancing multiple priorities while maintaining accuracy and meeting deadlines.
What we need from you
- Previous experience in a billing, accounts receivable, finance administration or similar role
- Good standard of education, including GCSEs or equivalent experience
- Intermediate Excel skills, including VLOOKUPs and data reconciliation activities
- Strong Microsoft Office skills and confidence using multiple systems
- Excellent communication skills, both written and verbal
- Strong organisation skills with the ability to manage competing priorities and deadlines
- Ability to build positive relationships with internal stakeholders and customers
- Ability to work independently and use your own initiative
- Enthusiasm for learning new systems and processes
- Experience within a property business and knowledge of Dynamics 365 (F&O) would be advantageous
Key Duties
- Raise monthly and quarterly invoices and credit notes accurately and on time
- Process customer refunds and maintain accurate customer account records
- Review and process daily Accounts Receivable bank transactions
- Monitor and respond to queries within the Billings inbox in line with agreed service levels
- Complete account reconciliations across multiple revenue streams and holding accounts
- Process sundry invoices, short-term let agreements, contract extensions and customer account amendments
- Support side letters, rent reviews, alteration licences and customer rewards requests
- Produce weekly and monthly reports to support the wider finance team
- Work collaboratively with centre teams and internal stakeholders to resolve billing queries and improve processes
This role requires you to be in the office.
You must be authorised to work in the UK to be considered for this position.
The Company
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.
If all of this sounds up your street, apply now to join the Workspace community today.
The Benefits
Bonus
Birthday Day Off
Further Studies
Sharesave
Private Medical
Pension
Season Ticket Loan
Cycle to Work
Wellbeing
Events
Voluntary Days
Long Service Awards
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